The financial cost of poor quality in the construction industry is £billions, but when we talk about cost, we’re not just talking about ££££, we’re talking about impact.

Why should you care? What happens if you don’t invest more in quality?

  • Projects and programmes overrun
  • Health & safety risks increase
  • More harm to the environment
  • Damage to your reputation
  • Manageent time swallowed up fixing problems
  • Loss of morale and pride in the team

All of which means you’ll have unhappy clients, increased costs and ultimately less profit.

Why invest precious budget in your ‘snagging fund’ rather than investing time and resources into a ‘right first time’ culture?

What does a Quality focused culture look like?

Embedding that focus on quality means reaching right across your organisation. It’s a culture mindset that your people need to understand and engage with.

From driving the right behavioural techniques to gaining full buy-in and alignment, you need to address the flowdown of quality requirements, through the entire project life-cycle and supply chain, from client brief to asset acceptance and adoption.

Collaboration is key, ensuring you utilise the knowledge and capabilities of your team, and your supply chain, to full effect. A culture focused on quality is one that will drive continuous improvement. Striving for ongoing improvement and new ways of working will keep your customers happy and keep you ahead of your competitors.

Reap the benefits

The benefits are clear. Embedding quality into your business will reduce errors, re-work, accidents and safety risks. All of which will help you deliver on time or ahead of time, which in turn reduces your cost. The end result is delivering a quality product for your client.

Don’t underestimate the value of a happy customers. Your quality focus and improvement culture will provide competitive advantage in a number of ways, including the ability to provide quicker, cheaper solutions for your customers. Your brand becoming synonymous with quality not only builds your reputation, but makes your products more desirable.

Other positive outcomes include increased employee satisfaction, leading to reduced attrition and increased productivity, as well as stronger relationships with your supply chain.

LC International can help you shape your approach and create a quality focused culture in your organisation. Our i-QMS solution considers quality end-to-end across your business.

Contact us to find out how we can help you transform.

(Research from the Get It Right Initiative)